Meet and Greet

As center owners many times we get to the point where we like to enjoy some of the luxury of ownership - reduced hours, not as much closing or opening, delegating of less attractive duties, etc.


But there is one thing you should never abandon - the personal greeting of your customers and their parents! I made it a habit of coming in early or staying late several times each week and just hanging out in the lobby at drop off and pick up times. No other duties - just give high fives, hugs and handshakes. Quick tip - do as much of this at the child level (that means down low) as you can stand. Your customers will love you and their parents will become more loyal!