I'm doing some reading of different companies' mission statements as we embark on the task of re-defining ours here at PureFUN!. Some of the more robust and interesting ones are Whole Foods and REI. We're also looking at putting down in writing, admittedly for the first time, our organizational chart. With a staff of 27 it's about time, don't you think? Why am I telling you this? So you'll know we're committed to constantly looking for ways to improve our serve - to you! As we clearly define our mission and our structure we can be more efficient and responsive to the needs of you, our valued and loyal customer.
But there's another reason.... And that is a challenge to each of you as center owners or directors to think about your mission and structure and see if it clearly reflects the way you want to do business today or if it needs to change to be able to take better care of your customers. Your staff will appreciate the clarity and direction too. A few minutes web surfing to look at great company mission statements will provide just the motivation you need to start work on yours - good luck!
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